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1 Gale, Bradley T. with Wood, Robert Chapman MANAGING CUSTOMER VALUE Creating Quality and Service That Customers Can See
New York The Free Press 1994 0029110459 / 9780029110454 10th Printing Very Good+ in Very Good+ dust jacket; Hardcover; Remainder streak on bottom edge; dust jacket slightly edgeworn; overall, clean and solid  
Appendices, index; Charts, Tables & Graphs, b&w photos; tall 8vo 9" - 10" tall; 424 pp  
Price: 10.00 USD
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